Sales Policy

Ordering and payment:

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Customers can browse our website and select the products they want.
After deciding on the purchase, customers should contact us via WhatsApp to finalize the order.
Order details, including selected products, sizes, colors and quantities, will be confirmed during the WhatsApp conversation.
Payment will be processed via payment methods available on WhatsApp, such as bank transfer, or other online payment options.
Upon receipt of payment, the order will be processed and shipped.

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Product availability:

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We will do our best to keep stock up to date on our website. However, product availability may vary and some items may be subject to limited availability.
If a selected product is not available, we will inform the customer during the WhatsApp conversation and offer alternatives if possible.

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Exchanges and Returns Policy:

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We will accept exchanges and returns within the period established by law, as long as the products are in original condition and have not been used.
Customers must contact us via WhatsApp to request exchanges or returns and receive instructions on the return process.
Shipping costs for returns will be the responsibility of the customer, unless the product is found to be defective or incorrectly shipped.

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Privacy and Security:

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All information provided during the purchase process will be treated with the highest confidentiality.
Customers’ personal data will only be used to process orders and will not be shared with third parties without prior consent.

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Customer Service:

We are committed to providing exceptional customer service.
Customers can contact us at any time via WhatsApp to ask questions, request assistance or resolve any order-related issues.

By placing an order with us via WhatsApp, you agree to the aforementioned terms and conditions. Thank you for choosing our store and we hope to provide you with a satisfying shopping experience