Refund and Returns Policy

Thank you for choosing our store for your women’s fashion needs. We want to guarantee your complete satisfaction with your purchases. Please read our return and refund policy carefully:

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Returns due to dissatisfaction:

We accept returns of products within 7 calendar days from the date of receipt of the order.
The products must be in their original condition, with labels and no signs of use.
Contact us via WhatsApp to start the returns process. Inform us of the reason for the return and the order number.
The customer is responsible for the cost of shipping the return, unless the reason is a manufacturing defect or error in shipping the product.

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Return for Defect or Shipping Error:

If the product you received is damaged, defective or you received the wrong item, please contact us immediately via WhatsApp.
We will arrange to exchange the item or issue a full refund, including shipping costs.

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Refund process:

Refunds will be processed within 7 working days after the return has been approved.
The refund will be issued in the same form as the original payment, unless otherwise specified by the customer.

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Items Not Eligible for Return:

Promotional or clearance products are not eligible for return, unless they are defective.

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General policy:

We reserve the right to refuse any returns that do not meet the above criteria.
All return and refund decisions are subject to our review and approval.

To initiate a return process or if you have any questions about our policy, please contact us via WhatsApp. We appreciate your understanding and are here to help you at any stage of the process.